In the fast-paced world we live in, it’s easy to get caught up in the whirlwind of daily life, often neglecting our own well-being in the process. However, just as businesses strive to provide value to their customers, we can…
When we go to the hospital, we often have to wait at different places. Nurses are busy with computers or walking around. Receptionists spend a long time typing in information. And doctors spend more time looking at computers than talking…
In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in Waukegan, Illinois, complaining of nausea, shortness of breath, and chest pain. Triaged and sent to the ED waiting room, Mrs. Vance waited there…
The Kaizen Event is a concentrated effort for targeted improvement, involving the actual implementation of changes rather than just recommendations. These events, also called Kaizen Blitz, Rapid Improvement Events, or Kaikaku Events, occur within a brief timeframe, usually lasting 1…
Operating rooms (OR) are the heartbeat of any hospital, playing a pivotal role in patient care and the generation of hospital revenue. Therefore, any inefficiencies in this sector can have significant consequences both from a patient and hospital perspective. Given…