In Japanese, Gemba means “real place”—the place where real action occurs. In many service sectors, the gemba is where the customers come into contact with…
In the fast-paced world we live in, it’s easy to get caught up in the whirlwind of daily life, often neglecting our own well-being in…
When we go to the hospital, we often have to wait at different places. Nurses are busy with computers or walking around. Receptionists spend a…
In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in Waukegan, Illinois, complaining of nausea, shortness of breath,…
The Kaizen Event is a concentrated effort for targeted improvement, involving the actual implementation of changes rather than just recommendations. These events, also called Kaizen…