A Kaizen Blitz, also known as a Kaizen event, is an intensive team effort dedicated to achieving significant improvements within a short period of time. These improvements can target either manufacturing or administrative processes and typically focus on reducing or…
A hospital is a complex system that delivers services to its primary customers: patients. Like any other service provider or organization that produces products or delivers services, hospitals aim to generate revenue and profits while providing the services their customers…
In Japanese, Gemba means “real place”—the place where real action occurs. In many service sectors, the gemba is where the customers come into contact with the services offered. (Source : Gemba Kaizen by Masaaki Imai). In the Hospitals, Gemba is…
In the fast-paced world we live in, it’s easy to get caught up in the whirlwind of daily life, often neglecting our own well-being in the process. However, just as businesses strive to provide value to their customers, we can…
When we go to the hospital, we often have to wait at different places. Nurses are busy with computers or walking around. Receptionists spend a long time typing in information. And doctors spend more time looking at computers than talking…