Patients don’t arrive on a schedule that matches our rotas. Yet most hospitals still build capacity as…
Lean Healthcare
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Ask any hospital COO or clinical director for performance data, and you will receive binders full of…
Transforming Patient Experience: A Systems Approach Operational Excellence Series Transforming Patient Experience: A Systems Engineering Approach Moving…
Why quality improvement needs both discipline and human judgment ? In quality and process improvement, we teach…
Systems Thinking is an interesting concept. There’s a simple idea from physics that explains a lot of…
I’m writing this looking out my office window at the road below. It’s a perfect, real-time illustration…
A Lesson in Systems Thinking In the high-pressure world of healthcare management, the mandate is almost always…
Pareto Analysis in Healthcare Quiz Understanding Pareto Analysis Pareto Analysis, often referred to as the “80/20 Rule,”…
A3 Thinking in Healthcare Quiz Understanding A3 Thinking A3 Thinking is a structured problem-solving and continuous improvement…
Value Stream Mapping in Healthcare Quiz Understanding Value Stream Mapping in Healthcare Value Stream Mapping (VSM) is…