Follow Me on LinkedIn Healthcare is an industry that is constantly on the lookout for new ways to lower costs, improve efficiency, and ensure quality patient care. Over the past few years, many healthcare organizations have turned to lean management…
In Japanese, Gemba means “real place”—the place where real action occurs. In many service sectors, the gemba is where the customers come into contact with the services offered. (Source : Gemba Kaizen by Masaaki Imai). In the Hospitals, Gemba is…
In the fast-paced world we live in, it’s easy to get caught up in the whirlwind of daily life, often neglecting our own well-being in the process. However, just as businesses strive to provide value to their customers, we can…
When we go to the hospital, we often have to wait at different places. Nurses are busy with computers or walking around. Receptionists spend a long time typing in information. And doctors spend more time looking at computers than talking…
In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in Waukegan, Illinois, complaining of nausea, shortness of breath, and chest pain. Triaged and sent to the ED waiting room, Mrs. Vance waited there…
The Kaizen Event is a concentrated effort for targeted improvement, involving the actual implementation of changes rather than just recommendations. These events, also called Kaizen Blitz, Rapid Improvement Events, or Kaikaku Events, occur within a brief timeframe, usually lasting 1…
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