Follow Me on LinkedIn Healthcare is an industry that is constantly on the lookout for new ways to lower costs, improve efficiency, and ensure quality…
If your car had no shock absorbers, a tiny pothole would snap your axle. If your calendar had zero spare minutes, a single red light…
Transforming Patient Experience: A Systems Approach Operational Excellence Series Transforming Patient Experience: A Systems Engineering Approach Moving beyond good intentions to design safety, efficiency, and…
In many organizations, especially healthcare, there is enormous pressure to become “more efficient.”Reduce waiting times. Increase throughput. Cut delays. Improve utilization. Do more with less….
Why quality improvement needs both discipline and human judgment ? In quality and process improvement, we teach a simple idea: standardize the work.It’s a powerful…
Systems Thinking is an interesting concept. There’s a simple idea from physics that explains a lot of what we see inside organizations. The Second Law…
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