When we go to the hospital, we often have to wait at different places. Nurses are busy with computers or walking around. Receptionists spend a…
In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in Waukegan, Illinois, complaining of nausea, shortness of breath,…
The Kaizen Event is a concentrated effort for targeted improvement, involving the actual implementation of changes rather than just recommendations. These events, also called Kaizen…
Operating rooms (OR) are the heartbeat of any hospital, playing a pivotal role in patient care and the generation of hospital revenue. Therefore, any inefficiencies…
In today’s digital world, getting good reviews online is super important for businesses. Many companies want to get more positive reviews on Google because they…