In Japanese, Gemba means “real place”—the place where real action occurs. In many service sectors, the gemba…
Operational Excellence
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In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in…
A hospital command center is a centralized hub that enables real-time, data-driven decision-making to optimize patient care,…
In the ever-evolving world of healthcare, organizations are constantly striving to improve their operational efficiency and provide…