Ask any hospital COO or clinical director for performance data, and you will receive binders full of…
Operational Excellence
11 Articles
11
If your car had no shock absorbers, a tiny pothole would snap your axle. If your calendar…
Transforming Patient Experience: A Systems Approach Operational Excellence Series Transforming Patient Experience: A Systems Engineering Approach Moving…
In many organizations, especially healthcare, there is enormous pressure to become “more efficient.”Reduce waiting times. Increase throughput….
I’m writing this looking out my office window at the road below. It’s a perfect, real-time illustration…
In the complex and critical environment of a hospital, measuring performance is essential for ensuring patient safety,…
Cp (Capability Index), Cpk (Process Capability Index), Pp (Performance Index), and Ppk (Process Performance Index) are key…
In Japanese, Gemba means “real place”—the place where real action occurs. In many service sectors, the gemba…
In July 2006, 49-year-old Beatrice Vance arrived at the busy ED of Vista Medical Center East in…
A hospital command center is a centralized hub that enables real-time, data-driven decision-making to optimize patient care,…